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Once your transaction through your payment gateway is unsuccessful your account could read outstanding balance unsuccessful payment could be result of the following
1. No enough funds
2. You shortpay your driver
3. Error as a result of technical issue

TO CLEAR AN OUTSTANDING PAYMENT:
1. Launch your gooloops app
2. You could receive a payment prompt for a charge
3. Follow this promt to make your payment either in cash or through our alternative payment method

UPDATING PAYMENT METHOD
If you have problem in clearing your existing balance update your payment method if the problem persist kindly contact us.

Our payment gateway will provide you opportunity to apply for ride with gooloops this depends on your location e.g country , city. We provide opportunity to add credit card, debit card, cash or paypal

as soon as your jorney is completed we would charge your desire payment gateway
You can confirm your preferred payment method with your app during the trip or you select your desire payment method.


ADD A PAYMENT METHOD
1. Find and click app menu
2. Click wallet
3. Click Add Amount,
3. Enter your desire amount
4. Click Add money to the wallet

MANUALLY ADD A CREDIT OR DEBIT CARD
1. Find and click app menu
2. Click wallet
3. Click Add Amount,
4. Tap change
5. Click change debit card
6. Enter your card number.
7. Enter card expiration date and CVV number
8. Click next to add your card

UPDATE CARD INFO
Gooloops means to edit your card details, to do so follow the same process as shown below
1. Find and click app menu
2. Click wallet
3. Click Add Amount,
3. Tap change
4. Click change debit card
5. Enter your card number.
6. Enter card expiration date and CVV number7. Click next to add your card

PAYING WITH CASH
Having gooloops rider app, we provide you cash payment method as alternative payment to apply for ride with us, our driver app will give you the fare total after your trip end. You must pay this amount to complete your requested service obligation.

HOW DO I PAY WITH CASH ?
we provide you cash payment method as alternative payment to apply for ride with us, our driver app will give you the fare total after your trip end. You must pay this amount to complete your requested service obligation.

WHAT IF I DON'T HAVE ENOUGH CASH ?
If you are hook with insufficient cash, you can switch to alternative payment method before the start of your journey. If you are located in one of our service country add your card to your account as follow
Find and click app menu icon
Click payments
Find and click Change Debit Card
Add credit or debit card
Click Next

HOW DO CANCELLATION FEES WORK ?
Gooloops will add your cancellation fee to your fare as long as you have a cancel your trip. This could be added to your trip fare or in your next trip. Receipt will be provided to confirm this