Welcome! How can we help?

help menu

My Driver Took A Poor Route

MY DRIVER TOOK A POOR ROUTE DECISION
let us known your complain about your driver route if there is a concern for that. We can review but note 
Factors such as road construction. Heavy traffic and other external  factors can have impact on fares negatively therefore making a trip to be longer than expected and this is difficult to be adjusted

THE ROUTE HAD HEAVY TRAFFIC
Factors such as road construction. Heavy traffic and other external factors can have impact on fares negatively therefore making a trip to be longer than expected and this is difficult to be adjusted

I PAID A TOLL OR PARKING FEE FOR MY DRIVER
Gooloops add your your toll amount to your fear although this depends on some country. Their are some country that does not support this. If you are charge toll or parking fee with cash by your driver and also charge in your receipt please contact us support@gooloops.com